Skip to main content

Emergency Care

ER in Richmond

Retreat Doctors' Hospital's full-service, newly renovated ER and highly trained staff can treat all of your major and minor health needs, 24 hours a day. Located in the heart of Richmond, our ER is both fast and close to home.

Our ER team quickly assesses each patient upon arrival, meaning there is virtually no wait time for potentially life-threatening conditions, such as chest pain or stroke.

Short ER wait times

No one wants a long wait in the emergency room. That’s why we publish our ER wait times online, on billboards and via text message. We are focused on one thing - getting you the best care quickly. Our average wait time last year was just nine minutes.

Visit our website or text ’ER’ to 23000 to find out the average ER wait time at Retreat Doctors’ Hospital.


Retreat Doctors' Hospital Emergency Room Fast Facts

  • Certified Chest Pain Center accredited by the Society of Cardiovascular Patient Care with cardiologists to evaluate and manage patients’ care and a dedicated nurse serving as the on-site chest pain coordinator
  • Joint Commission Certified Primary Stroke Center with neurologists on call to evaluate and manage patients' care and trained staff to administer TPA
  • Hospitalists providing on-site coverage 24/7
  • An average ER wait time of nine minutes or less, well below the national average
  • Telepsychiatry services and the ability to care for behavioral health needs
  • Fully equipped Critical Care Unit with 18 telemetry beds and 13 ICU beds
  • 100 percent accredited equipment (CT, X-Ray, mammography, MRI) in the radiology department
  • Certified by AARC for quality respiratory care services

Pediatric ER ready

Our board-certified ER physicians and RNs are experienced at providing comprehensive care for all ages, including children.

When your child needs medical attention, we offer the pediatric expertise they require in a compassionate environment. Our nursing staff is certified in Pediatric Advanced Life Support (PALS) and Emergency Nursing Pediatric Course (ENPC) to ensure the most advanced, specialized care is given to your child.

Recognize the Signs

Two of the most common life-threatening emergencies are heart attacks and strokes. In both cases, time is crucial. Being able to recognize the symptoms can help save the life of you or someone you love.

Chest pain is often a symptom of heart disease. It occurs when the blood vessels leading to the heart are blocked. This results in less blood, and therefore less oxygen, reaching the heart muscle. When the heart muscle is deprived of oxygen, chest pain and other symptoms result. Chest pain of any kind deserves a medical evaluation to determine its cause.

Symptoms of heart attack include, but are not limited to:

  • Nausea
  • Dizziness
  • Shortness of breath or difficulty breathing
  • Unexplained anxiety
  • Weakness or fatigue
  • Palpitations
  • Cold sweat
  • Sudden pale color

Take our Heart Risk Assessment

Stroke is a type of cardiovascular disease. It affects the arteries leading to and within the brain. A stroke occurs when a blood vessel that carries oxygen and nutrients to the brain is either blocked by a clot or bursts. When that happens, part of the brain cannot get the blood and oxygen it needs, so it starts to die.

Learn to recognize a stroke quickly:

  • Sudden numbness or weakness of the face, arm or leg, especially on one side of the body
  • Sudden confusion, trouble speaking or understanding
  • Sudden trouble seeing in one or both eyes
  • Sudden trouble walking, dizziness, loss of balance or coordination
  • Sudden, severe headache with no known cause

Take our Stroke Risk Assessment