Skip to main content

What to Expect

You need to arrive 30 minutes prior to your initial appointment to allow time for registration. The clinic is located on the second floor of the hospital at 2621 Grove Avenue, Richmond, VA 23220.

  • Free parking is offered in the parking deck located on the corner of Floyd Ave and Robinson St. After parking, follow the red line painted on the ground to patient registration.
  • Registration desk is located on the right, just inside the entrance. When registering, please bring your prescription from your doctor, health insurance cards, and your co-payment if applicable.
  • Bring a list of your medications that you are currently taking. Don’t forget to include any over the counter medicines such as vitamins, herbs, ointments/salves, etc.
  • Your first visit will take approximately 90 minutes. A copy of the medical history has been enclosed. Please bring it completed to your first visit.
  • To ensure adequate time for your therapy sessions, please arrive promptly for your follow up appointments.
  • Please bring this welcome packet with you to your first appointment to review any questions/concerns with your therapists.
  • Please notify your therapist and/or therapy manager if you are dissatisfied with your level of care so that we may remedy the situation as soon as possible.

We look forward to meeting you and serving your health care needs. Please call (804) 254-5586, if you have any questions or concerns. If you must cancel or reschedule, your appointment, please contact us as soon as possible to meet your therapy needs. Because customer service is so important to us, you may receive a courtesy call from a volunteer about your therapy experiences. Additionally, you may receive a phone call or paper survey from Press-Ganey Organization on behalf of Retreat Doctors’ Hospital. Your feedback is important to us. Please take the time to take the survey.

What to Expect

Initial Evaluation

During your first appointment, your therapist will build a more complete understanding of your problem. He or she will gather extensive information about the history and nature of your symptoms and perform tests and measurements to establish your current ability levels.

Your therapist will explain how the findings of the examination relate to specific anatomical or physiological problems. Then he or she will outline the best course of care to make you feel better and optimize your functional abilities.

You will need to partner with your therapist to determine meaningful and specific goals that will be used to track your progress from visit to visit. You may be provided with a home exercise program to get you started on your road to recovery. Your therapy progress depends on your clinic visits, but also on your decisions you make in your daily life. You are responsible for recognizing that your exercise program will need to be completed to ensure the effectiveness of your treatment plan.

Home Exercise Programs

Positive therapy results depend largely on your adherence to the home exercise regime established by your therapist. You’ll receive handouts that outline the frequency and duration of the exercises. Before you try them at home, your therapist will make sure you can perform them correctly and safely. Patients who follow their home exercise program report faster progress toward their goals and tend to need fewer therapy appointments.

Patient Responsibility

In order for your lymphedema therapy to be successful, patient education in self-management is necessary. This includes having an engaged care partner that can assist with care, education, and treatment. The important areas of education include risk-reduction practices, self-lymph drainage, skin care, signs and symptoms of infection, proper fit and care of garments, and exercise.

What to Wear

Access to the symptomatic body part is important during both the evaluation and follow-up treatment sessions. For shoulder and elbow problems, please wear a loose-fitting T-shirt or tank top. An elastic waistband is helpful for low-back conditions. If you have neck problems and long hair, please bring something to pull it back.

You’re welcome to bring a change of clothes to your appointment. Private treatment rooms are available for extra privacy. You may be asked to wear a hospital gown if your therapist can’t access the relevant body part.

What to Bring

Please bring the following items to your first appointment:

  • Insurance card & Picture ID
  • Prescription from your doctor—if your doctor faxed it to our office, please call ahead of your initial appointment to make sure we have it on file
  • List of any medications you are currently taking

Communication with Your Doctor

After the initial evaluation, your therapist will send your plan of care to the referring doctor. Additional progress notes may be sent in correlation with your follow-up physician appointments or when deemed appropriate by your therapist. If there’s a specific issue you’d like your therapist to communicate to your physician, please discuss this during your therapy appointment.

Cancellation Policy

Please call as soon as possible if you need to cancel your appointment so that we may open that appointment to other clients. If you do not show for your appointment, you will need to call to schedule another appointment or to verify further appointments. You may incur a $25 charge for not cancelling appointments.

Inclement Weather

In the case of inclement weather, please contact our office at (804) 254-5586 for further directions.

Amenities

Our cafeteria is located on the first floor passed the Emergency Department entrance. Cafeteria hours are as follows:

  • Breakfast 7:30-9:30am
  • Lunch 11:00am-1:30pm

In addition, our coffee bar is located at the registration entrance. Hours are Monday-Friday 6:30am-3:00pm. Vending machines are located outside the cafeteria and accessible 24 hours a day.

Important Phone Numbers

Rehab Main Office: (804) 254-5586
Rehab Managers Office:(804) 254-5585
Rehab Hydrotherapy Office:(804) 254-5533
Rehab Lymphedema Office:(804) 254-5164
Main Hospital Number:(804) 254-5100
Billing Office:(804) 267-3900
Consult-A-Nurse:(800) 888-3627
Medical Records:(804) 254-5230