Emergency Room in Richmond, Virginia

When you have a medical emergency, you need the right care, at the right place. At Retreat Doctors’ Hospital, our top priority is making sure you get the care you need quickly and that we provide it with compassion and comfort.

If you or someone you know is experiencing an emergency, always call 911 first. Visit our website or text 'ER' to 32222 to find out the average ER wait time at Retreat.

Our emergency room offers:

Pediatric-friendly emergency care

The ER team at Retreat Doctors’ is ready to care for your child during an emergency. We recognize that children need specialized care, and we partner with you and your child to meet your unique needs. We keep you informed of every step taken and communicate all test results and treatment plans during your child’s visit.

Our ER features:

  • 24/7 transfer access to Henrico Doctors' Hospital's Pediatric Emergency Room, board-certified pediatricians, nurses, and subspecialists.
  • Family-friend environment
  • Complimentary valet parking so you and your child can go directly to the ER
  • Free wi-fi

FastTrack ER

When your doctor’s office isn’t open or you can’t get an appointment, our FastTrack ER is here for you. Our FastTrack ER is for minor illnesses and injuries that are not emergencies but require treatment within 24 hours, including:

  • Earache
  • Cough symptoms
  • Sore throat
  • Back pain
  • Cuts
  • Bites, stings and allergic reactions
  • Burning or infrequent urination
  • Constipation or diarrhea
  • Rashes
  • Suture removal
  • Wound checks
  • Prescription refills

Use the ER entrance and check-in for our FastTrack ER. FastTrack ER is open daily from 11 a.m. to 11 p.m. Our ER is open 24 hours a day.

When to go to the ER

Sometimes it’s hard to know if you should seek emergency care, urgent care or schedule an appointment with your primary care provider. If you need help determining if your symptoms require an ER visit, call (804) 320-DOCS (3627) to speak to a nurse 24/7.

You should visit an ER if you are experiencing the following conditions:

  • Flu-like symptoms accompanied by trouble breathing and/or persistent vomiting
  • Shortness of breath
  • Broken bones
  • Chest pain
  • Side pain, especially if accompanied by fever or dizziness

When you first get to the ER, a triage nurse will ask you about your symptoms and take some vital signs. Once you have seen a healthcare professional, a registration clerk will get information for your medical record and insurance. Whether you have insurance or are able to pay, you will be medically screened, evaluated and stabilized.

Before you are sent home, ask any questions you may have about your care. Make sure you keep all paperwork, discharge instructions and medicines if you receive any.

Abdominal pain

Stomach pain is the most common reason patients visit the ER. Stomach pain is something almost everyone experiences from time to time and can occur for many reasons, with widely varying degrees of severity. Listen to your “gut.” If the pain is abnormally intense and feels as though you need help right away, see a doctor immediately.

You should seek immediate medical attention if your stomach pain is accompanied by any of the following symptoms:

  • Stomach is hard or tender to the touch
  • Persistent nausea or vomiting
  • Pain in your chest, neck or shoulder
  • Shortness of breath or dizziness
  • High fever
  • Irregular heartbeat
  • Dark or black stool
  • Vomit contains blood

Appendicitis is an especially sensitive emergency. An inflamed appendix can rupture (burst), causing severe infection or even death. If you experience the following symptoms, be sure to seek medical treatment immediately:

  • Pain or aching in the right side of the abdomen, sometimes accompanied with swelling
  • Nausea and/or vomiting
  • Constipation or diarrhea
  • Loss of appetite
  • Low fever that starts after pain begins

Patients with certain medical conditions may require emergency care more quickly.

Stomach and abdominal pain may be an indication of a more serious issue for individuals with certain medical conditions. If you have any of these medical conditions, in combination with severe abdominal pain, you should visit an ER immediately:

  • Individuals who recently had endoscopy or abdominal surgery
  • Women who are pregnant or could be pregnant
  • Individuals 45 years old and older experiencing upper abdominal pain or tightness in the chest (may indicate a heart attack)
  • Individuals who have undergone gastric bypass surgery

Chest pain

Chest pain can be a warning sign of a serious condition, like a heart attack or stroke. Call 911 right away if you have chest pain that is crushing or squeezing and comes with any of these symptoms:

  • Sweating
  • Shortness of breath
  • Feeling lightheaded
  • Nausea or vomiting
  • Pain that spreads from the chest to the neck, jaw or arms
  • Fast or irregular pulse
  • Signs of shock

Signs of a heart attack may show up in other ways for women and may include:

  • Unusual fatigue
  • Shortness of breath
  • Discomfort in your gut
  • Discomfort in the neck, shoulder or upper back

Head injuries

A concussion or head injury can be serious. If you have hit your head and have any of these symptoms, you should go to the ER:

  • Loss of consciousness, even briefly
  • Amnesia, loss of memory from the event
  • Slurred speech
  • Feeling dazed or confused
  • Severe headache
  • Vomiting
  • Seizure